Help & Support

Frequently Asked Questions

Have a question about your order or one of our products? Chances are the answer is below.

Ordering & Changes

If so, contact our customer service as soon as possible. On working days until 16.00 we can often still make changes.

Our system automatically cancels an order if the payment isn't completed. Unsure about the status? Contact us and we'll confirm it.

Order before 16:00 on a working day and we ship it the same day. The delivery date depends on the carrier.

As soon as your order has shipped, you'll receive an email with the link. If you can't see it, check your spam folder too.

That's annoying. Contact us at [email protected] and we'll find out what went wrong.

No problem. You can return the item within 14 days. Email [email protected] to register your return. Return shipping costs are at your own expense.

Of course. You can send your order back and exchange it for another item. We settle the price difference and then send the new item to you.

When we receive a return, we usually process it on the same working day. It can then take a few working days for the amount to reach your account.

You can reach us by email at [email protected]. We aim to reply within 1 working day.

Feel free to contact our customer service. We are happy to help and aim to reply within 1 working day.

Personal service you can count on

Order before 16:00 on a working day and we ship it today

Not happy? You can return it